Q: I received an item that is damaged or missing parts. What can I do?

A: we offers a two-year warranty for sold products, starting from the date when these products leave the factory.During the warranty period, if any product fails or is damaged in normal operation, we will provide replacement or repair service for the product free of charge, and consider as appropriate which party shall be responsible for the transportation fees occurred during the repair process. We are not responsible for the replacement/repair of goods caused by human factors or improper operation, or natural wear/disasters.

Q: How do I return or exchange an item?

A: Contact us at "Technical support & Service" page, or directly send mail to "reseller@smallrig.com",we will reply for the continuing process.

Q: Can I split my payment?

A: Yes, but we can only ship till all your payment done.

Q: How might I obtain an estimated date of delivery?

A: Our area sales will inform you shipping date once you place an order.

Q: Can I change my shipping address after placing my order?

A: If your order has not yet shipped, you may still be able to change the shipping address. Please log in to your account, visit the "My Orders" section and review your order details to ascertain whether you may still make changes.